Wednesday, September 27, 2023

2309 Navigating Linguistic Landscapes: Is English Essential for Japan







English Proficiency in Japan: A Necessary Skill or a Choice?

Many Japanese people aspire to fluently speak and write English. However, according to the Education First Institute (EFI) report, Japan, with a score of 80, still lags, categorized as having poor proficiency. EF SET score reinforces this evaluation, and, interestingly, this aligns with my observations. A glance at the APAC region reveals a ranking order of Vietnam (60), Indonesia (81), and Thailand (97), mirroring my business experiences and perceptions from 10–15 years ago.


While the detailed analysis and trends are mapped out in the EFI report, it raises a question: Is English proficiency crucial for Japanese people? I argue that although acquiring English skills is commendable and can be advantageous, it isn't obligatory. There exist alternative approaches to learning English, and in the subsequent sections, I'll discuss the benefits of acquiring English proficiency beyond mere foreign communication.



High-Context Culture in Japan

In "The Culture Map," a book I greatly respect by INSEAD professor Erin Meyer, Japanese culture is identified as a high-context culture. High-context cultures often communicate indirectly, with listeners expected to comprehend the context and read between the lines, relying on non-verbal cues and shared cultural, societal norms, and experiences. Contrastingly, low-context cultures, like the United States and Germany, value direct, clear, explicit communication.

Reference : The Culture Map: Breaking Through the Invisible Boundaries of Global Business 
professor Erin Meyer,

Understanding these distinctions is vital in international and multicultural environments to prevent misinterpretations. It’s crucial to consider non-verbal cues and implied meanings with high-context cultures and appreciate straightforward communication with low-context cultures.


The Challenge for Japan

Given its high-context nature, Japan faces an uphill battle in acquiring fluent English communication skills, with English being more suitable for low-context cultures. The intrinsic characteristics of the Japanese language contrast starkly with English, causing notable disadvantages. A classic example is the omission of objects in Japanese, a necessity in English for transitive verbs. Japanese culture allows understanding through non-verbal cues, a stark difference from English that demands objectivity in both spoken and written form.


We, Japanese, possess a unique ability to "read between the lines," deciphering unwritten sentences and a writer's intention, a crucial skill especially when nuances are lost on younger staff. Of course this ability is only applicable in Japanease language.


Navigating the Linguistic Landscape

To navigate these intrinsic challenges, recognizing the distinct language areas in the brain and understanding the mechanics of English are essential. Learning English in Japan is indeed arduous, and arguably, not critically required for those residing solely within Japan.


One might pose the question, "Is it sufficient to rely on AI translators instead of learning English?" The answer is no. AI translators, while advanced, cannot fully grasp the nuances, context, and subtleties of human conversation, especially between high and low-context cultures. They lack the ability to perceive implied meanings and non-verbal cues intrinsic to high-context cultures, like Japan. Furthermore, the reliance on AI translators can impede the cultivation of personal relationships, essential in multicultural interactions.


However, for business professionals, English proficiency is invaluable. It serves as a universal tool, fostering communication and consensus-building with individuals from low-context cultures, and addressing the intricacies that AI translators can't comprehend. English requires conventional steps such as term definition preparation, something an AI translator cannot provide insight into.


While I may never achieve native-level proficiency, refining my English skills remains a priority to maintain logical and clear communication, transcending national boundaries and fostering authentic human connection.


A Personal Journey

To conclude, I reflect on a personal episode highlighting my traditional Japanese upbringing and school life. My mentor, Hiroshi Shimizu-san, a highly-educated individual with numerous accolades, often criticized my explanations, pushing me to clarify my objectives. His straightforward questioning was initially unsettling, yet his guidance was pivotal in honing my English skills. Without his insistence, my commitment to relearning and refining my English skills wouldn’t be as steadfast as it is today.


In essence, while English may not be obligatory for every Japanese individual, its acquisition serves as a bridge, connecting diverse cultures and fostering understanding and collaboration in our increasingly interconnected world.

Wednesday, September 20, 2023

2308:The Decisions That Shape Our Lives: My Journey with Home Ownership


I recently read "Long Game" by Dorie Clark. It served as a reminder (or perhaps, a refresher) on the significance of daily routines in shaping our future success. In contrast to traditional Japanese professionals who remain with a single company until retirement, my approach to life and work is assertive and dynamic. However, Clark's book emphasized the power of continuous small trials and how they cumulate into eventual success.

Today, I'd like to discuss key moments that reshaped my life's trajectory, focusing on home ownership. The decisions surrounding a car and a job will be explored in upcoming blogs.


The House in Chiba

In 2008, I invested in a piece of land in Chiba Prefecture and proceeded with building a terrace house. With a 10% down payment, the rest was covered by a 35-year mortgage. For a 31-year-old, this was a significant life milestone in Japan, and I achieved it earlier than many of my peers. Proud as I was, I believed that this would be my forever home.


Yet, eight years later in 2016, I sold it. In reality, I only spent around 2-3 years there, frequently flying overseas for my role at Toyo Engineering. The house became akin to a transit hotel, given its proximity to Narita.

Two pivotal moments led to my decision to sell. In 2015, a job assignment took me to KL, Malaysia. Staying in a monthly condominium with my family made me realize the importance of quality family time, rather than the size of our living space. Secondly, I transitioned from Toyo in Chiba to Yokogawa in Mitaka, which meant a two-hour one-way commute. It was untenable.


I knew I had to move closer to Tokyo's 23 wards. Thus, I chose Setagaya due to its 30-minute distance to Mitaka and its reputable public junior high schools for my younger son.


A Move that Transformed My Family

Relocating to Setagaya brought numerous positive changes:


  • My younger son developed a passion for drumming, dedicating himself wholeheartedly to it.
  • My wife, previously a homemaker in Chiba, started part-time work. This eventually led her to earn a career consultant license and secure a permanent role.
  • My elder son, who had always been studious, benefited from the move. While most of his success is attributed to his hard work, Setagaya's proximity to quality tutoring services for interview and essay writing played a part.
  • As for me, the move to Setagaya fueled my entrepreneurial spirit. I pursued an MBA in 2021, started a consulting side business, and am now a member of the Japan Management Consulting Association.


Reflections on Home Ownership

The central theme of this blog is the transformative power of home ownership. However, these experiences weren’t solely shaped by a house. They are interconnected with other life decisions.


From my journey, here are some insights:

Owning a home is not just a life event but a decision about the kind of life you wish to live.

A house can be a liability, not necessarily an asset. (I'll delve deeper into this in a future post.)

Flexibility and agility are crucial in our prime years. Significant investments, especially mortgages, should be approached with caution unless you're certain of your long-term plans.

In conclusion, I apologize for the lengthy narrative, but I believe my experiences can offer valuable insights for those contemplating significant life decisions, like purchasing a home. Always weigh the pros and cons.

Wednesday, September 13, 2023

2307: Delegation to Empowerment: The Evolution of Management in Japan

For decades, the term "delegation" held a pivotal place in organizational and staff management in Japan. Its goal was clear: optimize resource usage and boost work effectiveness. Perhaps the concept gained traction because it offered a way to alleviate some mundane tasks from managers.


But the buzzword has shifted in recent times, evolving into "empowerment." This change doesn't signify a different end goal but rather a different approach. Empowerment, like delegation, aims to amplify team capability and unlock the full potential and creativity of staff.


So, what's the difference between the two? According to Chat GPT:

"While both empowerment and delegation center around distributing authority and tasks, empowerment is about instilling confidence in employees, granting them the authority to think and act autonomously. Delegation, on the other hand, revolves around assigning specific tasks or responsibilities to others. Each approach has its value and can be leveraged effectively in various management situations."

In short I summarize the differences by the comparison table. 

Aspect

Empowerment

Delegation

Definition

Giving employees the autonomy, resources, and confidence to make decisions and take actions on their own.

Assigning specific tasks or responsibilities to others.

Focus

Granting authority and instilling confidence in employees.

Transferring specific tasks or duties to others.

Control & Accountability

Employees have more autonomy and are encouraged to take ownership of their decisions and actions.

Control is shifted to the subordinate for the task, but ultimate accountability often remains with the person who delegated.

Intent

Boost confidence, improve morale, enhance job satisfaction, and foster innovation.

Workload management, leveraging skills of team members, ensuring efficient task completion.

Training & Development

Continuous training, development, and feedback to ensure employees have confidence and capability.

Might require specific training for delegated tasks. Once trained, the subordinate handles the task.

Outcome

Engaged workforce, increased innovation, higher job satisfaction due to greater ownership and trust.

Improved efficiency and productivity.

In my previous blog, entry No.2024, titled "Empowering Teams through Clear Areas of Responsibility," I discussed the importance of defining roles. I emphasized the utility of Job Descriptions (JDs), powerful tools to outline mission and expected results. However, it's crucial to understand that JDs might not dive into the intricate details of the "how" and "when." They primarily serve as guidelines, marking the boundaries within which a person operates.


In essence, the line differentiating delegation and empowerment hinges on leadership styles. Are you a servant leader or a micromanager? Does your staff exhibit autonomy? These are critical considerations.


I'll delve deeper into this topic in a future blog post. In the meantime, your insights and advice are always welcome.

Thursday, September 7, 2023

2306:Improving Time Efficiency in Meetings with Proactive Minutes of Meeting (MOM)



Have you ever wished meetings could be shorter yet more effective? What if a simple shift in approach could save hours of dialogue and expedite consensus? My experience in Seoul in 2014 taught me a transformative method, one that changed my perception of meetings forever.

Rewind to 2014. I was 40 and on the brink of a significant business development. I was gearing up for a trip to Seoul, aiming to finalize a Joint Venture (JV) agreement. After nearly half a year of intense discussions, Toyo Eng and our Korean partners were on the verge of consensus.


A week ahead of this all-important meet, my colleague, Mr. S, approached me with a seemingly ordinary request. "Zucca-san, could you draft the MOM for our upcoming meeting?" I confidently affirmed, having a template on hand. A simple addition of the venue and participant details should suffice—or so I thought.


Upon sharing the draft the next day, Mr. S's feedback caught me off guard. "This isn't what I had in mind, Zucca-san. I was hoping for a MOM that highlighted our conclusions and agreements. Why wait for tomorrow's meeting to draft this when we already know our intentions, as well as theirs?"


Bewildered yet receptive, I took his advice to heart. In a mere 30 minutes, I delineated our hopes and also projected some potential outcomes aligning with our partner's inclinations.


The Power of Proactivity: Introducing the Proactive MOM Approach

When our meeting commenced the next day, Mr. S wasted no time. "Given our extensive discussions leading up to today," he began, "we're all privy to our collective objectives. Hence, we've proactively prepared a MOM. Let's walk through it." Our Korean associates chuckled in approval, applauding our innovative approach.


The result? A meeting we'd anticipated to stretch an entire day concluded before lunch. We found ourselves raising beer glasses in early celebration.


This methodology, which I now refer to as Proactive MOM, isn't about coercing outcomes. When executed with empathy and understanding of stakeholders' concerns, it streamlines the discussion, focuses on pivotal points, and fosters constructive, efficient deliberations.

Friday, September 1, 2023

2305: Beyond Perfection: The Real Value of Delivering Promptly"



Many people admire and respect work that is executed perfectly from beginning to end. Middle managers often encourage the completion of reports, PowerPoint presentations, software, and more. Mark Zuckerberg of Facebook has famously said that "Done is better than perfect," but in Japan, working perfectly is considered a virtue and is common in professional work. Is this true?

Individuals have different habits, styles, and capabilities. I have often felt frustrated when people strive for perfection, maturing their output until they perceive it as 100% complete. Unfortunately, this often leads to results that do not meet my expectations. Below are some of the main reasons why seeking perfection may not lead to satisfactory output:

Anti-Agile Style: Simply put, perfectionism is at odds with agile methodologies. This explains why agile development has become more popular in many situations lately.

Failure to Meet the Latest Requirements: When someone focuses on maturing the output to 100% according to their standards, the final result may not cover the latest requirements.

Delayed Route Redirection: Ongoing development without advice from colleagues and superiors can lead to isolation.

Exponential Increase in Time Required After 70% Completion: Depending on the volume of the agenda, achieving 70% might be done quickly (for example, in 2~4 hours). But brushing up to 90% could require double the time.

Late Risk Closure and Misalignment with Other Activities: The lack of transparency in progress can lead to missed risk identification and change management opportunities.

Selfish Craftsmanship: Most of the work done between 70% and 90% completion is only craftsmanship, sticking to style and template as per personal preference. (Note: If your boss is an obsolete micromanager, your output might be completely customized to their liking!)

In conclusion, my recommendation is to aim for 60~70% completion and deliver it within a couple of hours. This approach aligns more closely with modern development strategies and may lead to a more satisfying and timely result.